Privacy policy

1. What This Policy Covers

This policy applies to the Neurture mobile app, the Neurture website and pages linked from the app, Neurture-operated account, billing, gift, redemption, support, partner, and deletion services, and communications you send to us through the app, website, email, or related forms.

This policy does not control third-party sites, apps, music services, email providers, app stores, payment providers, partner resources, or crisis/support services that you open from Neurture. Those services have their own privacy practices.

2. Information That Stays Primarily On Your Device

Neurture is designed so that much of your wellness and self-help content is stored locally on your device rather than automatically synced to our servers during ordinary app use.

In the current app implementation, this data is primarily stored in local app storage on your device. Some local data may also be included in files or reports you choose to export or share.

• Journal entries
• Check-ins, urge logs, emotions, triggers, locations, and coping-mechanism selections
• Assessment responses and scores
• Plans, plan completion, custom plan text, affirmations, anchor statements, motivation statements, favorite meditations, favorite prompts, saved playlists, and saved-for-later items
• Meditation, breathwork, course, and activity history
• Reminder settings and notification schedules
• Profile preferences such as focus behaviors, support context, meditation familiarity, language preferences, theme settings, and security settings
• Imported/exported backup data you create in the app

3. Information We Collect Off Device

We and our service providers may collect or receive information off device when needed to operate the app, website, subscriptions, gifts, support, analytics, diagnostics, attribution, and related services.

• Account and contact information, such as email address, name or display name when you provide it, authentication method, Apple or Google sign-in information, and newsletter, gift-interest, or contact-form consent information
• Subscription, payment, gift, and access information, such as subscription status, entitlement status, purchase history, transaction identifiers, RevenueCat app user ID, Stripe checkout or billing metadata, gift purchaser/recipient information, gift messages, claim-link status, access-code records, promo-code records, redemption information, partner-entitlement records, access-issuer records, credit balances, and referral or partner identifiers such as partner_id
• Usage, analytics, and attribution information, such as app launches, screens viewed, taps, feature usage, reminder settings, paywall interactions, course/meditation activity, activity-completion events, device/app metadata, anonymous or device-level analytics identifiers, partner attribution fields, counts, lengths, booleans, source labels, and non-content status fields
• Diagnostics and error information, such as crash reports, error logs, breadcrumbs, device, OS, app-version, build information, API status, auth state, redemption or gift status, request metadata such as IP address or user agent for server endpoints, and other debugging fields
• Communications, feedback, and support information, such as in-app feedback messages, emails you send to support@neurtureapp.com, website form submissions, gift-interest forms, and app/device/subscription context included with support or feedback
• User-initiated sharing and export information, such as backup files, progress reports, playlist URLs, or other external resource links you choose to generate, save, open, or share

4. Analytics and Sensitive Content

We do not intentionally send journal entry text, assessment responses/scores, named check-in emotions/triggers/locations/coping mechanisms, or raw motivation statements to PostHog product analytics.

The in-app analytics toggle is specific to PostHog usage analytics. Other necessary processing, such as authentication, subscriptions, redemption, gifts, fraud/security, support, or diagnostics, may still occur.

5. How We Use Information

We use information to:

• Create and maintain your account
• Authenticate sign-in requests
• Deliver premium access, subscriptions, gifts, and access-code benefits
• Process gift purchases, gift claims, refunds, and entitlement activation
• Calculate partner referral payouts and reconcile subscription or partner revenue
• Provide app functionality, including reminders, saved content, and progress tracking
• Deliver course and meditation content
• Understand app usage and improve the product
• Troubleshoot errors, crashes, failed requests, and support issues
• Prevent abuse, fraud, misuse, and unauthorized access
• Respond to support requests and user feedback
• Send transactional, support, gift, partner, or newsletter-related communications where applicable
• Comply with legal obligations and enforce our terms

6. Advertising

We do not display third-party ads inside the app. We also do not use your journal entries, check-ins, or assessment responses to serve third-party ads.

7. When Information Leaves the Device

Information may leave your device when:

• You sign in with email, Apple, or Google
• The app checks subscription, gift, or entitlement status
• The app sends analytics events
• The app sends crash or error reports
• You redeem an access code, claim a gift, or use a partner/referral link
• You submit in-app feedback or subscription-cancellation feedback
• You contact support
• You buy or send a gift through the website
• You use partner, portal, billing, or access-management services
• You export or share your data or progress reports
• You open third-party resources, websites, music links, payment pages, or partner pages

8. Service Providers and Third Parties We Use

We use third parties to operate parts of the app and website. Based on the current implementation, these include:

• Supabase, for account authentication, entitlement lookups, storage delivery used by the app, gift/access records, partner portal records, and internal operational records such as referral or payout reconciliation
• RevenueCat, for subscriptions, purchase history, entitlements, gift access, and premium access management
• Stripe, for website gift checkout, partner billing, payments, refunds, and related payment metadata
• PostHog, for product analytics
• Sentry, for crash reporting and diagnostics
• Airbridge, for deep linking, referral attribution, and partner/access attribution
• Brevo and/or SendGrid, for transactional, support, newsletter, gift, and partner-related email
• Apple and Google, for sign-in, app-store billing, app distribution, and platform services

9. Notifications

Neurture uses scheduled local notifications to remind you about things like journaling, meditations, check-ins, courses, and assessments.

Based on the current app implementation, reminder schedules are stored locally on your device, the app requests notification permission from your device operating system, reminder-related analytics events may be tracked, and we did not identify code that requests or uploads a remote push token for a server-driven push-notification system.

You can disable notifications in your device settings at any time.

10. User-Initiated Sharing, Export, and External Links

Neurture includes features that let you export a JSON backup of local app data, import a backup file, generate and share a progress report, and open external resources such as crisis-support links, partner resources, websites, app-store pages, payment pages, and music services.

If you choose to export or share data, or if you open external sites or services, that information may then be processed by the destination you chose. Once you leave Neurture or use your device's share sheet, the recipient's or third party's privacy practices apply.

11. Your Choices and Controls

Depending on the feature, you can:

• Choose whether to create an account
• Use the in-app analytics toggle to opt out of PostHog usage analytics
• Disable notifications through your device settings
• Export or import your local data
• Clear local app data from your device
• Sign out of your account
• Delete your account from within the app where available
• Contact us to request access, correction, or deletion of information we control, subject to applicable law

12. Data Retention

Local app data generally remains on your device until you delete it, clear local data, overwrite it, remove the app, or replace it through import.

Account and entitlement data may be retained while your account is active and for a reasonable period afterward for security, billing, fraud prevention, dispute resolution, legal compliance, and recordkeeping.

Gift, payment, refund, partner, affiliate, redemption, and payout records may be retained as needed for fulfillment, accounting, tax, audit, fraud prevention, dispute resolution, and legal compliance.

Analytics, diagnostic, and support records may be retained for as long as reasonably necessary for product improvement, troubleshooting, security, abuse prevention, and legal obligations.

If you delete your account or ask us to delete information, we may still retain limited records where necessary for legal, security, billing, compliance, audit, dispute, accounting, tax, backup, or fraud-prevention purposes.

13. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. These safeguards may include local encrypted storage, secure OS-managed storage, HTTPS transport, authenticated access controls, vendor security tooling, and limited-access operational systems.

No method of transmission, storage, or security is perfect. Because Neurture may involve sensitive wellness, recovery, or mental-health-adjacent information, please use caution when exporting, sharing, emailing, or otherwise transmitting your information outside the app.

14. International Processing

We and our service providers may process information in the United States and other countries where we or our vendors operate. Those countries may have data-protection laws that differ from the laws where you live.

15. Important Note About Health-Related Information

Neurture may be used to record information that is sensitive to you, including recovery, mood, craving, journaling, or self-assessment information.

In the current app implementation, that content is intended to remain primarily local to your device unless you choose to export or share it, include it in feedback or support communications, submit it through the app or website, or related identifiers, counts, status fields, or debugging context are attached to analytics, redemption, gift, or diagnostic events.

Unless we expressly agree otherwise in writing, Neurture is offered as a consumer-directed app and not as a provider-facing patient-management workflow.

16. Children's Privacy

Neurture is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

17. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the date at the top of this page and take any additional steps required by applicable law.

18. Contact Us

If you have questions, privacy requests, or support issues, contact support@neurtureapp.com.